Shipping & Returns

All defective items are eligible for a 100% money back return or an exchange for a similar item within 30 days of purchase. To process a refund or exchange, please contact us first at this link with a description of the problem.

All defective items may be returned to:

ILBT LLC
PO Box #1322
Olivebridge, NY 12461

IMPORTANT NOTE - Due to local restrictions, we cannot ship DVDs to the following locations:

 Cities:
• Jacksonville, Florida
• Tallahassee, Florida
• Indianapolis, Indiana
• Cincinnati, Ohio
• Memphis, Tennessee
 States:
• Alabama (Sex Toy Restriction also)
• Arkansas
• Mississippi (Sex Toy Restriction also)
• Utah
 Zip Codes:
•  Kansas (Johnson County):
• 66031
• 66061
• 66202
• 66212
• 66219
• Louisiana (Lincoln Parish):
• 71001
• 71227
• 71234
• 71235
• 71241
• 71245
• 71270
• 71272
• 71273
• 71275
 Countries:
• Angola
• Bahrain
• Barbados
• China
• Dominican Republic
• Germany
• Indonesia
• Ireland
• Japan
• Kazakhstan
• Mexico
• Philippines
• Russia
• Saudi Arabia
• Singapore
• Taiwan
• Thailand
• Turkey
• Venezuela

Should your order for shipment to one of these locations include DVDs, the entire order will be refunded; and you will be contacted via email to resubmit your order.

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