Shipping & Returns

All defective items are eligible for a 100% money back return or an exchange for a similar item within 30 days of purchase. To process a refund or exchange, please contact us first at this link with a description of the problem.

All defective items may be returned to:

ILBT LLC
PO Box #1322
Olivebridge, NY 12461

IMPORTANT NOTE - Due to local restrictions, we cannot ship DVDs to the following locations:

	Cities:

• Jacksonville, Florida • Tallahassee, Florida • Indianapolis, Indiana

• Cincinnati, Ohio • Memphis, Tennessee

	States:

• Alabama (Sex Toy Restriction also) • Arkansas

• Mississippi (Sex Toy Restriction also) • Utah

	Zip Codes:

•  Kansas (Johnson County):
• 66031 • 66061 • 66202	• 66212 • 66219

• Louisiana (Lincoln Parish):
• 71001 • 71227 • 71234 • 71235 • 71241	• 71245 • 71270 • 71272 • 71273 • 71275

	Countries:

• Angola • Bahrain • Barbados • China • Dominican Republic • Germany • Indonesia • Ireland • Japan • Kazakhstan

• Mexico • Philippines • Russia • Saudi Arabia • Singapore • Taiwan • Thailand • Turkey • Venezuela

Should your order for shipment to one of these locations include DVDs, the entire order will be refunded; and you will be contacted via email to resubmit your order.